RETURN POLICY & 30 DAY GUARANTEE

Newton Running's Standard Return & Exchange Policy

If you are not completely satisfied with your shoes - Newton Running offers customers a 30-day, no questions asked return/exchange policy. 

Return authorisations are required for all exchanges and returns. Contact us using the form links below within 30 days of purchase to either exchange your Newton shoes, or return them for a refund.

To return a pair of shoes for a refund, please complete this return for refund form.

To exchange a pair of shoes for a new size/model, please complete this return for exchange form.

Third Party Purchases 

Purchases made through a 3rd Party channel are not eligible for return/exchange and are not covered under our 30-day guarantee.

To exchange/return Newton shoes purchased at a retailer:

Simply contact the retail partner through whom you purchased your Newtons. Retail partners all maintain their own return and exchange policies, so purchases made through a retail channel are subject to that retailer’s policy.

 

Exchanges

• Newton Running will ship out the item(s) requested for exchange once the original shoes are received back at our UK Office or European warehouse in The Netherlands.

• Exchanges must be enclosed in the original shoe box and returned in separate outer packaging along with a returns authorisation slip.

• Newton Running cannot reimburse shipping costs for returning shoes, but we will ship the replacement pair free of charge. 

 

Returns

• Newton Running will refund customers once the original shoes are received back at our UK Office or European warehouse in The Netherlands.

• Returns must be enclosed in the original shoe box and returned in separate outer packaging along with a returns authorisation slip.

• Newton Running cannot reimburse shipping costs for returning shoes, but the refund amount will include the original shipping charge if applicable. 

 

Warranty Claim

In case of defective items, please fill in this warranty form and we will ship out a replacement pair once the warranty claim has been approved. 

Warranty policy - Newton Europe offers a like for like shoe replacement. We ask that you donate your warranty shoes to a local clothing/footwear charity once the warranty has been approved. There will be no shipping charge for the replacement shoes being sent out. 

 

Please Note:

When used as intended, Newton Running shoes have a life expectancy of 350-500 miles, or about three to six months. The Newton MV3 and Tri Racer are racing flats, and their life expectancy is 150-250 miles, or about three to six months.